Shipping policy

Online Order Policy

Once an order is placed, you will receive tracking information so you can follow your package.
All orders are shipped to the address provided at checkout. Please ensure all shipping information is correct, as we are unable to make changes once a package is in transit.

Once a package is scanned as “Delivered” by the carrier, it is considered successfully delivered and the order is complete.

We are not responsible for packages that are lost, stolen, or misdelivered once they are marked Delivered by the carrier.

Risk of loss transfers to the customer once the package is delivered to the address provided at checkout.
For that reason, we strongly recommend selecting shipping protection or signature-required delivery for higher-value orders.

To help protect your order, we offer (or recommend) optional package protection.  Please email us at sproutkidshp@gmail if you would like us to add additional package protection or insurance.  
If this service is declined, we are unable to provide refunds or replacements for lost or stolen packages.

Orders without shipping protection are not eligible for replacement or refund once tracking shows “Delivered.”

For security, orders over $250 may require a signature upon delivery.
If you would like signature confirmation added to your order, please contact us before checkout.

By completing your purchase, you agree to our Shipping Policy and acknowledge that we are not responsible for packages marked as “Delivered” by the carrier. If shipping protection is declined, the customer assumes responsibility for loss, theft, and delivery issues after carrier confirmation of delivery.